From:

Roma Hammel

26075 Eucalyptus Lane

Los Altos Hills, CA 94022

RMA 2426

To:

Toto U.S.A.

Attn: Washlet repair

5351 Jurupa Street

Ontario, CA 91761

Dear tech support:

We were instructed to clean the filter.

We opened the valve as instructed and did not see any filter inside.

That could be the source of the problem because of the debris from the water may be blocking the spray nozzle.

Please let us know what is cost of repair.

Truly,

Joe Chu and Roma Hammel