Tourism disputes constraining market development, "the first play
post-paid work.
December 07, 2011 9:37 Source: Nanfang Daily hot topic cell phone
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Tourism products and services not meeting board, rights
prosecution, but facing time-consuming, high costs, difficulty in
enforcement, so the embarrassment of many visitors fully
understood.
Whether the travel consumer can first play, service satisfaction,
and then confirm to pay?
November 30, Alipay announced the launch of the first tourist
secured transaction solutions, visitors purchase travel products
and services to support the program travel sites, you can achieve
the first play after the payment of travel experience, do not have
to worry about tourism enterprises "shameless".
Well received by the visitors after the release of this program,
but there are a lot of people worry about such transactions, not
easy for large, traditional tourism enterprises to accept.
Tourism disputes constraining market development
With the development of the tourism market, visitors rights
awareness, tourism-related disputes are more and more, only this
year's Spring Festival Golden Week, the newspaper reported many
incidents of travel disputes.
Experts have pointed out, the service quality of tourism
enterprises has become the important reasons of induced insults,
fights and other violent conflicts, tourists usually rights
unsuccessful.
Nanfang Daily reporter survey found that the tourist season,
especially the Golden Week, people travel more than arrangements
confusing, travel agencies "sold", not meeting board to spend time
and money shopping guide is not a tourist "trouble", etc., tend to
become a tourist disputes guide
fire cable.
Especially the last couple of years, "Tourism buy" because of its
low-cost, convenient to by more and more consumers favor, but with
accompanying trap after another, with a car accident in early June
in Huizhou, but also
It is the tourist buy blame.
"11" golden week on the eve of the newspaper had received the help
of two readers of tourism products they buy buy site "Bouncing",
not only established the trip wasted, can not claim compensation.
Due to lack of maturity of the trust system and human rights
mechanisms, the buyers and sellers to worry about online
transactions tourism products difficult to protect their
respective interests in a dispute, leading online travel market
development has not the depth of the.
In fact, because of the existence of prepaid services of the
corporation shall protect low-and no uniform contracts for the
record, the hard evidence of online transactions and disputes and
other issues, the online travel market has been heavily
criticized.
China Tourism Research Institute survey also showed that difficult
to discern the authenticity of online information, worry about the
security of online payment, there are doubts on the credibility of
the online travel company, has become the three major factors that
affect visitors to the online purchase of travel services.
The first secured transactions issued "the first play after the
payment of
Recently, Alipay launched the first Tourism secured transactions
solutions, "after the first play to pay" for the first time
through the introduction of secured transactions and industry
rights, trading patterns.
According to reports, Alipay's new tourism secured transactions is
an innovative online travel transaction payment solutions.
Visitors to support the website of the tourist secured
transactions under a single purchase of tourism products,
electronic contract signing and travel sites Alipay will give
visitors and tourists to temporarily "freeze" advance travel
funds.
Until the end of the trip, consumers have no objection to the
transaction to pay until the "thaw" travel expenses, loans to
businesses.
It is reported that if the middle of a dispute, visitors can apply
rights through Paypal within 3 days.
Paypal will provide three days of co-ordination, if both the
consultation fails, Paypal tourism industry is the introduction of
human rights institutions, to start mediation Payout mechanism to
deal with.
Finally, according to industry rights institutions conditioning
views, Paypal "freeze" the trading funds Peifu allocation.
Tourists trading capital of the whole process is always Alipay
escrow until both parties without objection.
"Only the parties to the transaction are satisfied with the
confirmation of the consumers, the travel fee will be transferred
to businesses." Alipay Air Travel Division General Manager
Shao-hua said that Alipay secured transactions, consumer interests
can best get
security, online purchase of travel products and services do not
need to complaints for poor service quality, but no one to turn to
worry about.
Alipay launched a tourism secured transactions solutions, the
state has issued the relevant provisions of the travel agency
quality deposit, Article 32 of the May 5, 2010 China National
Tourism Administration has been published in Decree No. 32 "Travel
Complaints approach
provisions repealed.
Travel agency quality deposit is not specific to a trip
transactions, prevailing circumstances and will not freeze
behavior, so this is actually very difficult to rely on the travel
agency quality deposit to help visitors to specific disputes for
Payout. "Certain people in the industry said so.
Only two percent of users recognized tourist guarantee
Official business travel magazine microblogging Nanfang Daily
survey shows that about two percent of users believe that Alipay
tourism secured transaction solution is feasible.
"Now I go out to play basically the free exercise, free, and the
tourism industry wants to attract a new generation of tourists, it
is necessary to make good use of the network, and to meet their
spending habits, and this habit is the online shopping Alipay
payment.
Alipay tourism secured transactions just promote tourism
enterprises really care about the experience of visitors so as to
improve service quality. "Mix from the IT industry, Zhang said.
Business Travel Weekly survey also showed that nearly forty
percent of users believe that online travel prospects for the
guarantee model "can not say.
"As a tourist, this pattern is introduced, good for tourists, I
would be very supportive, but worried that the process would be
more difficult to achieve." Middle of a company Mr. Zhao said that
the tourism products related to travel all
all aspects of the elements, it is difficult to tourism
enterprises want to accept to accept the existing models has been
running very mature and want to break the still difficult.
"But some of the tourism products can use this mode, such as a
single book flights and hotels do not involve travel agents in
receiving agents can be resolved through the online booking some
holiday product is entirely possible to achieve this mode of
payment
"and business travel magazine's survey also showed that 22% of
users believe that the simple ticket hotel can use Alipay this
mode.
The industry questioned the difficulty of the operation "after the
first play to pay"
It is reported that small enterprises to adopt this program,
including Sanya since swim Network Limited, Shenzhen tourism hub
of Shanghai tourism hub, Shanghai Huangpu Tourist freight depot
Co., Ltd., Hangzhou Tourist Distribution Center, the Jiuzhaigou
nine IT limited liability company
step passers International Travel Plaza outbound travel and
tourism enterprises, traditional large-scale travel agency did not
join the ranks of provincial and municipal level of government
tourism agencies also undecided.
"It looks very good, we are very much like to pay means that after
the first play of the tourism enterprises can not reduce the
quality of service." Members of the public Mr Leung said, but this
travel agency in terms of pressure is very large, certainly some
large travel agencies
reluctant to adopt this approach.
In fact Mr Leung's concern is there.
22% of users believe that the traditional travel agencies is not
easy to accept this way.
The reporter interviewed the person in charge of a large travel
agency in Guangdong was informed that the agency do not understand
the program, so does not use the idea of secured transactions.
As travel agents, many times we all need to make advances to
inbound tour group first paragraph to the Alipay, what money went
to pay the access fee? Such a huge flow of funds is unbearable, in
addition, if the tourists
how do deliberately making things difficult? who forensics? what
should know who to believe? "the official said, secured
transactions does force travel agencies are more concerned about
the quality of tourism and visitor satisfaction, but it really is
very difficult to implement.
"This looks beautiful, but to implement the difficulty is really
great." The travel agency official said, if the tourists do not
make things difficult too, if the travel agent to do all quality
tours can achieve this mode, but now
the unspoken rules of the tourism industry is very much, indeed
very difficult to break, large travel agencies around the entire
market, and want to break out we should start from small and
medium-sized travel agencies, especially the network use of more
mature small and medium-sized travel agencies, to borrow this
model not only
can attract tourists and, more importantly, once mature can force
the entire restructuring of the industry, I believe this is a new
bright spot of a reform. "Nanfang Daily Business Travel Weekly
survey also showed that nearly forty percent users believe that
this model can be a reform of the tourism industry
The new bright spot.
- Experts observe
Significance of tourism secured transactions
□ Tourism Research, Chinese Academy of Social Sciences Centre
Research Fellow Liu SM
Meaningful solution is to pay Bao launched tourism secured
transactions, but the significance is not large, or that only
affect the part of small and medium-sized online travel companies.
This program, in essence, and traditional travel payment behavior
no different.
First of all, with net purchases of goods receiving similar, some
sites can provide goods to, inspection, payment process, Paypal
"pay first play" The same is true, a priori goods and then pay to
travel agencies
.
Secondly, not to say that the funds referred to the payment
freeze, more likely to get back.
When tourists travel to experience dissatisfaction, he still have
to make a complaint to start the dispute resolution mechanism, if
not solve, or have the quality and the courts to adjudicate.
The tourists still have to finish the entire process, providing
strong evidence in order to obtain the return of funds.
Fundamentally, Paypal "guarantee" and signed "contract" in a
travel agency site is the same essence.
After the first play to pay "a few years ago failed
□ Guangdong tourism industry expert labor Yi
Alipay launched "the first play to pay" are not good, he drew
attention to a precedent, Guangzhou as early as the first play to
pay "marketing competition means there are travel agencies in more
than a decade ago launched the guts and heart
attracted the attention of the domestic tourism industry, but the
results tend to be a farce.
The reason is that after two or three regiments, the operational
difficulties emerged, the biggest problem lies with the play, how
to assess it really fun, whether to pay or not pay. "
In other words, the existence of the gap between the expectations
of the services provided by travel agencies and tourists, and this
gap is very subjective, some people may go to the same sights,
very satisfied after eating the same meal, some people will pound
the table
complaints, it is difficult to determine the grasp of a
dislocation.
Labor Yi Bo stressed that "In general, the money in whose hands,
who have the right to speak." Therefore, "the first play to pay"
can be likened to the interests of the game of travel agencies and
tourists, tourists account for the opportunities of cheating.
Reporter Cai Huafeng intern Luo Ruixian
